Effective date: upon publication of the approved version

1. Acceptance

By using PSH, creating an account, posting a request, submitting an offer or completing a transaction, you agree to these Terms and referenced policies. If acting for an organization, you represent that you can bind it.

2. PSH's role

PSH is a technology platform connecting customers with independent personal shoppers. Unless expressly stated otherwise, PSH is not the product seller, retailer, carrier, personal shopper or payment-service provider, and does not create employment, agency or partnership with a shopper.

PSH may facilitate requests, offers, communications, payment workflows, shipping, tracking, protection and disputes through the platform and third-party providers.

3. Eligibility and accounts

You must be 18 or the age of contractual capacity, provide accurate information, protect credentials, and promptly report suspected compromise. Account sharing, impersonation and verification circumvention are prohibited.

4. Conduct and content

Fraud, abuse, hateful or harassing conduct, exploitation, illegal or counterfeit goods, intellectual-property infringement, unauthorized scraping, security bypass and moving transactions off-platform to evade safeguards are prohibited.

You retain ownership of your content and grant PSH a limited, non-exclusive, worldwide license to host, display and process it to operate the service and promote public content. You must hold all required rights.

5. Requests, offers and agreement

A customer posts a request and a shopper submits an offer describing scope, shopper fee, expected costs, timing and conditions. An offer becomes binding only when accepted through the platform and required payment authorization or collection is completed.

Alternatives, size, condition, authenticity, availability and limitations must be disclosed. Material changes require documented approval in PSH.

6. Prices and 0% platform commission

PSH does not charge a percentage-based platform commission on product or order value. A personal shopper may set a separate service fee accepted by the customer. Payment, currency conversion, shipping, insurance, customs, taxes and external-service fees may apply and should be shown separately where information is available.

0% does not mean a transaction is cost-free and does not prevent PSH from offering clearly disclosed optional fixed-fee services in the future.

7. Payment and refunds

Licensed providers process payments under their own terms. Transactions may involve authorization, hold, capture, void or refund; a pending entry is not necessarily final settlement.

Refunds depend on eligibility, order status, evidence, Golden Protection, retailer and carrier rules, provider terms and law. Posting time is controlled by the provider and issuing bank.

8. Golden Protection

PSH Golden Protection is a process for eligible orders, not absolute protection, insurance or a promise of full reimbursement. Eligibility and periods such as 7, 14 or 30 days depend on category, country, value, risk, delivery and the applicable policy.

A dispute must be opened in time with accurate evidence. The customer may need to preserve the product and packaging and avoid a simultaneous chargeback that disrupts review. Outcomes may include completion, full or partial refund, denial, or another lawful remedy.

9. Shipping and customs

Independent carriers provide shipping. Users must accurately state addresses, goods, values, weight, restricted materials and customs information. Delivery dates are estimates; delays, duties or holds may be outside PSH's control.

Possession and risk transfer under the order agreement, law and protection policy. Proof of delivery alone does not pre-determine a supported dispute.

10. Cancellation and disputes

Cancellation depends on whether the product was purchased, shipped or incurred non-refundable cost. Users must use PSH's dispute process and submit timely evidence. PSH may pause order actions or restrict accounts during review within contractual and technical authority.

11. Reviews and moderation

Reviews must be truthful and based on genuine experience. PSH may remove content or suspend accounts for violations or security and legal risks, with an appeal process where appropriate.

12. Intellectual property

PSH marks, software, designs and owned content are protected. Copying, reverse engineering or commercial use without written permission is prohibited. Third-party names and marks remain their owners' property.

13. Disclaimers and liability

The service is provided to the extent permitted by law and may be affected by availability, maintenance and third parties. Nothing excludes liability that cannot lawfully be excluded. To the permitted extent, PSH is not liable for indirect or consequential loss or lost profit caused by users or independent providers.

A financial liability cap must be completed after legal review and consumer-law validation.

14. Law and changes

These Terms are governed by the laws of the Kingdom of Saudi Arabia without limiting mandatory consumer rights in a user's country. Competent authorities or courts have jurisdiction unless a valid arbitration arrangement is later adopted.

We may update the Terms with appropriate notice. Continued use after an effective update constitutes acceptance where lawful. Legal notices: psh@psh-app.net and psh-app.net.